thats why i left sprint because i hated it. i got a good deal for service thru a company i worked for and thought why not? well they sent me the wrong phone then they replaced it with the right one only that phone had issues with it (battery fried the phone) so when i wanted a replacement i was told to go to the sprint store and they say i had to get the same one which was fine...until it did the same thing again. then when i was able to have a better phone thru them, they were trying to charge me with a service i never used or activated. showed online it wasnt activated but my bill did. talking to someone from sprint was someone in india. *hello my name is "bob" may i help you?" then when i left them found out a few months later they were going to cancel services for those who constantly called their customer service center. well i wonder why people would be calling...which is why i will never deal with sprint again. LMAO...sorry for the rant...